Project title

HEI-UP (Improvement of Business Process Management in Higher Education institutions)

E-learning platform



Lifelong Learning Programme, Erasmus Multilateral

Contract number: 2011-3846/001-001

Project number: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE


1. 10. 2011 - 31. 9. 2013


On-line courses:


  • IMC Fachhochschule Krems, Austria (Applicant partner)
  • BICERO, Business Informatics Center Rozman Ltd., Slovenia (partner, idea)
  • DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia (partner)
  • I.S.C.N. International Software Consulting Network LTD (partner)
  • Vakaru Lietuvos verslo kolegija, Lithuania (partner)
  • American University in Bulgaria, Bulgaria (partner)

Project background

SMEs and Enterprises, which perform their activities on the market usually have their core business processes well managed. Identified, documented, standardized, managed, automatized business processes ensure they stay competitive on the market.

Nowadays, HEIs (higher education institutions) are faced with a shift from mass education, almost uniform age group (adolescents), employment status of students and finance sourcing to very different position. HEIs should adapt to study programme specialisation, broader target age group (lifelong learning), already employed students, which come from companies and various sources and combinations of financing (state, tuitions, projects, services, ...). Not only private HEIs, public HEIs are faced with mentioned changes also.

To improve HEI clients (=students, employees, partners) satisfaction and to remain competitive, HEI’s should manage their business processes similar to Enterprises and SMEs. Therefore, a business process management knowledge transfer should be initiated and maintained. Business Process Management (BPM) methodologies should be adapted to HEI specifics. Additionally, best practices of business processes from the enterprises and SMEs should be gathered, analyzed, modified and compiled into unified methodology for management of HEIs.

Constant flow of BPM knowledge between HEIs and enterprises should also be maintained, to ensure exchange of field-based BPM experiences and theoretical knowledge. Existing BPM courses should also be improved with HEI processes best practices, to raise next generation of BPM capable students.

Main results of this project will be: analyses of current state of BPM practices in HEIs, a set of BPM projects case studies - transferred from ENTs to HEIs, a BPM framework for HEIs, a new course unit for Certified Business Process Manager course, educated HEI management staff, consortium which gathers ENTs/HEIs on the field of BPM.