ECQA Certified Business Process Manager for Higher Education Institutions

What does the course involve?

Length (online)

  • 6 weeks' access to online classroom.

Material and exam language

  • English.

Your time investment

  • 2–8 hours per week.

Learning content

  • 5 lessons

  • 5 practical assignments evaluated by an expert

  • 5 handbooks (presentation and notes, 20–40 pages per study unit), which can also be dowloaded as PDF

  • 7 introductory texts

  • 5 audios

  • 12 short practice tests (3–5 questions each).


  • Certificate of online classroom attendance (a prerequisite for the final ECQA exam).

  • ECQA certificate (after successfully passing the exam).

Learning outcomes

  • After completion of this course, participants will be able to identify and improve HEI processes.


  • You can access the online classroom via PC/Mac (browser), smartphone (Android and IOS app), tablet or smart TV.

Who is the course for?

Especially for

Employees in higher education institutions and training organisations, such as:

  • HEI managers, training organisation managers, administrators, teachers, professors, researchers, process owners, business developers, chief experience officers (CXO).

  • Graduate or postgraduate students of management.

Recommended prerequisites

  • Strong motivation and interest in BPM, HEI processes.

  • Basic management knowledge.

Why should I take this course?

  • Employees in higher education and other educational institutions usually have limited insight into business processes. For example, researchers and lecturers are less familiar with management processes and vice versa.

  • Financing of public funds in higher education institutions is decreasing. It is therefore important that these institutions are organised in a similar way to companies on the market. This means that some processes must also be similar: e.g. marketing and sales activities, acquiring students, full consideration of students, after-sales activities, etc.

  • With your participation in education, you gain wider insight into the functioning of your educational institution and can contribute to its improved functioning.

You can obtain the ECQA (European Certification and Qualification) certificate.

"Lead your higher education institution to the path of excellence."

How is training delivered?

  • Online classroom.

  • In your company. Live courses for closed groups are available on demand all over the EU. If you're interested please contact us.


Online training is a six-week course, available from anywhere. Depending on your previous knowledge, you will have to invest 2–8 hours per learning element (5 in total).

Not sure if online learning is right for you?

If you're not sure if online learning is right for you, please check the details about e-learning platform and process.

Still not sure? Check out the e-learning platform preview.

Technical requirements


Any modern computer, tablet or smartphone is appropriate (for studying). The participant needs a web browser and internet connection. For assignment preparation, the Office software package (text editor and spreadsheet editor) is required. For tutor support, a headset is required.

The online study starts the day after the application and settling the invoice.

Online exam

Any computer (Windows, Mac) with a webcam, microphone and latest webcam drivers. Please check the minimum system requirements.

Course outline

Unit 1. Element 0. Introduction to BPM in HEIs

Unit 1. Element 1. Teaching processes

    • Course planning

    • Course preparation

    • Course implementation

    • Course evaluation

    • Thesis supervision and examination procedure

Unit 1. Element 2. Studying processes

    • Applying

    • Preparation for study

    • Enrolment

    • Studying

    • Examination

    • Graduation

    • Career development

Unit 1. Element 3. Research processes (preview available)

    • Establish research environment

    • Conducting the research

    • Dissemination of the research results

Unit 1. Element 4. Development processes

    • Programme development

    • Curricula development support

    • Double degree/Joint degree programmes

    • Export of programmes (transnational programmes)

    • General development of the institution

Unit 1. Element 5. Management and supporting processes

    • Strategic management

    • Human resource management and habilitation support

    • Quality management

    • IT management

    • Alumni management and support

    • Teaching support

    • Graduation support

    • Innovation and IPR management

    • Marketing and event management

    • Project management

    • Lifelong learning

    • Teacher, student and staff mobility

1. Registration

Choose the package and apply for online training.

After registration, please wait for the invoice.

2. Prices and payment

Online learning with tutor support

  • without exam or certificate: 533€

  • with exam and certificate: 689€

Exam (Foundation and Advanced)

  • Online: 232€

Access extension (after access expires)

If you don't complete the course in six weeks, you can always extend your access:

  • 50€/month (Credit card/PayPal fee +2€)

Accepted payment methods

  • Bank transfer

  • PayPal

  • Credit card = Visa, Mastercard, American Express

+ transfer fees: Bank transfer: 0€, credit card and Paypal +18€

3. Access to online classroom

After payment, your e-learning account will be activated. You will also receive information on how to access learning materials and assignments.

4. Exam and certification

After you complete the course, you can apply for the external ECQA exam and certificate:

Apply for the exam and receive certificate >>


The examination is limited to three hours.

After the exam you will receive your ECQA certificate.

What do you get with a certificate?

After successful completion of the training, case study and exam, you will receive your ECQA certificate. The exam proves your competence in process knowledge in HEI.

The certificate also raises your value in the labour market. Getting a certificate is optional, for those who want more.

The certificate belongs to the group of certificates of informal lifelong education at the EU level.

You receive the basic certificate when you prepare/pass a case study and pass the exam successfully.

The certificate is issued by the independent EU body, ECQA (European Certification and Qualification Association).

Examination and certification FAQ >>

More about ECQA >>

It is also possible to upgrade to the second level of the certificate (Manager), which is obtained through the ECQA Certified Business Process Manager course.

Online expert

Dr Tomislav Rozman, OCEB certificate, Certified ECQA ECBPM trainer

Frequently asked questions

How much time do I need to dedicate to the course?
It depends on your background. On average, 10–12 hours are needed to finish one learning element (of a total of 11), slightly more if you decide to finish the practical assignments.

What kind of questions can I expect in the ECQA exam?
Examples of multiple-choice questions in each lesson give you a good insight into the exam questions.

Can I download and print the materials for later use?
Of course, the materials are available in PDF format too.

How long do I have access to the e-learning platform?
Six weeks after registration.

Is it possible to extend access after the expiry date?
Yes, extension of access is possible. The extension fee is 50€/month.

How does online mentoring work?
On demand. The participant prepares questions and issues, and informs the mentor. Afterwards, an online session (e.g. using Skype) is held.

What if I fail the ECQA exam?
Please check the Examination and certification FAQ >>.

Statistics and participant testimonials


Since 2013 over 150 participants in the EU and and further afield have attended this course.

Participant testimonials

Online course

Research & Development processes module:

  • "Assignments are very practical, easy to understand, and require sufficient scientific knowledge."

  • "Everything was ok. Everything we had to do was explained properly."

  • "It was systematically very good structured."

  • "Nice materials. I appreciate the links."

Studying processes module:

  • "I find it great to have a webinar recording, so we can hear and read all the materials."

  • "Thanks for the very thought provoking and interesting questions and material."

  • "Studying processes in a streamlined and well defined model. Very useful."

  • "I can learned and this material used at my work."

  • "It is very well thought and designed."

Teaching processes module:

  • "The presentation was clear, properly emphasizing the key issues related to the teaching processes. I enjoyed it!"

  • "Everything was great. Everything we had to make was easy to understand and to write our opinion."

  • "I found all the processes and discussion regarding teaching processes very useful."

  • "Handout material together with discussion forum broadened my horizon on this key particular key process area and made me enquire internally in our university teaching processes since I am not closely related to the area as a student billing accountant."

  • "You have started nice discussions in forums. Thanks!"

Management processes module:

  • "It was very useful to get insight of all the processes and clear distinction of managerial and supporting processes."

  • "Excelent slides, handouts, and forum moderation. Thanks!"

  • "Thank you for your efforts to familiarize participants in details with process groups of management and supporting elements. This platform makes me feel more engaged in a few business processes and belonging to our institution."

  • "Excellently mapped and designed -thank you for the material and questions - helped us a lot."

Participant locations

The latest participants of our online course come from: Poland, Lithuania, Slovenia, Austria, Portugal.


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More info about the project

More information about the two-year EU co-founded project HEI-UP.

HEI-UP team has won "Special Award – The best innovative project (BPM Summit EE 2013)"

Our international project team has won 'Special Award – The best innovative project (BPM Summit EE 2013)' for our HEI-UP project (Improvement of BPM in Higher Education Institutions).

The award was granted by the conference expert committee (KPC-Group - independent representative of Gartner, IAMCP and CIO Council).

The award means our two-year work is recognised by experts in this field. This recognition will surely give our project another boost, both in terms of dissemination and attracting future attendees to the course we've developed.

HEI-UP Consortium: Slovenia (BICERO Ltd, DOBA Faculty), Bulgaria (AUBG), Lithuania (WLBC), Poland (SZSWBC) and Austria (IMC FH Krems, ISCN)

The BPM Eastern Europe Summit 2013 is a conference for researchers and practitioners in the field of Business Process Management (BPM) in Eastern Europe. The conference was attended by representatives of leading BPM solution providers, consulting firms, main players in the industry – suppliers and users – and analysts from various companies involved in BPM programmes.

What's next?

Hungry for more?

Level up your skills in BPM methodology (identification, modelling, documenting, optimising processes):

ECQA Certified Business Process Manager (Foundation and Advanced level)

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More questions?

If you have any other questions, please do not hesitate to contact us. We will be happy to help you.