ECQA Certified Business Process Manager

"Lead your company from improvised chaos to predictable order and get ready for digital transformation!"

What does the course involve?

Length (online)

6 weeks' access to online classroom.

Material and exam language

English.

Your time investment

8–16 hours per week.

Learning content

16 lessons
14 practical assignments evaluated by an expert
18 handbooks (presentation and notes, 20–40 pages per study unit), which can also be dowloaded as PDF
10 introductory texts
7 videos
10 (at least) external resources and additional reading
4 short practice tests (3–5 questions each)
Several examples of BPMN 2.0 process models and process landscapes.

Certificates

Certificate of online classroom attendance (a prerequisite for the final ECQA exam).
ECQA certificate (after successfully passing the exam).

Certification levels

There are two levels of certification for ECEUPM: Foundation and Advanced.

Learning outcomes

You will be able to empower organisations to implement Business Process Management.
To design, develop and improve business processes using BPMN 2.0 and BPM tools.
To contribute to capacity building in BPM.

Access

You can access the online classroom via PC/Mac (browser), smartphone (Android and IOS app), tablet or smart TV.

Who is the course for?

Especially for

Digital transformation specialists, Business analysts, process designers, quality managers, IT professionals, software developers, postgraduate students, middle managers.

Recommended prerequisites

Foundation level

Basic knowledge of software tools usage is recommended.
At least some experience with process management or strong interest in this topic.

Advanced level

Strong interest in advanced topics, such as process analysis, simulation, enterprise architecture, BPM standards.
Completion of Foundation level (all learning elements).

Why should I take this course?

Are your customers unhappy because of a lack of standardised responses from your company?
Are you facing chaos in your company? Is everybody performing their tasks in their own way?
Would you like to standardise processes in your company?
Do you want to communicate better with your information system developers?
Do you want to prepare your company for ISO 9001 certification?
Do you want to learn how to draw processes using BPMN 2.0?
Do you want to implement a BPM (Business Process Management) platform in your company?
Do you want to improve business process education in your organisation?

If you answered 'yes' to at least one of these questions, you are in the right place.

You can obtain the ECQA (European Certification and Qualification) certificate.

"Lead your company from chaos to order."

How is training delivered?

Online classroom (with mentor support or self-study).
In your company. Live courses for closed groups are available on demand all over the EU. If you're interested please contact us.
Open training is regularly performed in Ljubljana, Slovenia, CPU-GZS (National Chamber of Commerce).

If you want to organise open training in your country, please contact us.

Schedule

Online training is a six-week course, available from anywhere. Depending on your previous knowledge, you will have to invest 10–12 hours per module (Foundation level – 7 modules, Advanced level – 11 modules).

Not sure if online learning is right for you?

If you're not sure if online learning is right for you, please check the details about e-learning platform and process.

Still not sure? Check out the e-learning platform preview.

Technical requirements

E-learning

Any modern computer, tablet or smartphone is appropriate (for studying). The participant needs a web browser and internet connection. For assignment preparation, the Office software package (text editor and spreadsheet editor) and BPMN 2.0 process modelling tool (e.g. Aris Express, BPMN.IO or similar) is required. For tutor support, a headset is required.

The online study is activated the day after application and settling the invoice.

Online exam

Any computer (Windows, Mac) with a webcam, microphone and latest webcam drivers. Please check the minimum system requirements.

Course outline

ECQA Certified Business Process Manager certification levels and paths. Level 1: Foundation, Level 2: Advanced, Level 3: Practitioner, Level 4: Trainer

1. Registration

Choose the package and apply for online training.

After registration, please wait for the invoice.

2. Prices and payment

Online learning with tutor support

with exam and certificate: 689€

Exam (Foundation and Advanced)

Online: 232€

Access extension (after access expires)

If you don't complete the course in six weeks, you can always extend your access:

50€/month (Credit card/PayPal fee +2€)

Accepted payment methods

Bank transfer
PayPal
Credit card = Visa, Mastercard, American Express

+ transfer fees: Bank transfer: 0€, Credit card and Paypal +30€

3. Access to online classroom

After payment, your e-learning account will be activated. You will also receive information on how to access learning materials and assignments.

When you complete the online course, a certificate of participation will be issued automatically.

4. Exam and certification

After you complete the course, you can apply for the external ECQA exam and certificate:

Apply for the exam and receive certificate >>

Exam

The examination is limited to two hours.

After the Foundation exam you will receive your ECQA certificate.

For the Advanced level exam you must successfully pass all units in the Foundation level exam (7 units).

What does a certificate mean?

After successful completion of the training and exam, you will receive an ECQA certificate. The exam proves you have a solid understanding of BPM and you are prepared to implement it in your organisation.

The certificate is issued by the independent EU body, ECQA (European Certification and Qualification Association).

Examination and certification FAQ >>

What's the value of the certificate? Read participants' success story 1 and story 2.

More about ECQA >>

Online expert

Dr Tomislav Rozman, OCEB certificate, Certified ECQA ECBPM trainer

Listen to interviews with Tomislav:

2017: BPM Tips
2020: BPM Tips part 2

Check out resources:

Handbook - BPM for higher education institutions
Example of a process drilldown (from key process area to detailed BPMN process)

Frequently asked questions

5How much time do I need to dedicate to the course?
It depends on your background. On average, 10–12 hours are needed to finish one learning element (of a total of 11), slightly more if you decide to finish the practical assignments.

What kind of questions can I expect in the ECQA exam?
Examples of multiple-choice questions in each lesson give you a good insight into the exam questions.

Can I download and print the materials for later use?
Of course, the materials are available in PDF format too.

How long do I have access to the e-learning platform?
Six weeks after registration.

Is it possible to extend access after the expiry date?
Yes, extension of access is possible. The extension fee is 50€/month.

How does online mentoring work?
On demand. The participant prepares questions and issues, and informs the mentor. Afterwards, an online session (e.g. using Skype) is held.

What if I fail the ECQA exam?
Please check the Examination and certification FAQ >>.

Statistics and participant testimonials

Statistics

Since 2001 over 600 participants in the EU and and further afield have attended this course.

Participant testimonials

Online BPM course

"The course ECBPM-Foundation (Business Process Manager) helped me to expand my knowledge of business processes management as well as to deepen the understanding of this field..." (M. Pichler from Slovenia)

"All in all the whole process during training and exam was quite simple and clear. It is clearly visible that persons behind are themselves experts in processes. Possibility to do exam online is a MAJOR plus." (online course attendee)

"All parts of content were very relevant. Especially BPM tools part which is clear differentiator compared to other BPM courses on the market." (online course attendee)

Testimonials from live BPM courses

"I already have a vision how a BPM course will help to make improvements in nearest future." (Inga Korlienė from Vilnus, Lithuania)

"Very satisfying." (Albina Petraitienė from Panevėžys)

"Tomislav Rozman knows what he is talking about and has great approach to the attendants and our special needs. The course i-VBPM helped me understand processes better and use the knowledge in real organisational world." (participant from Bulgaria)

"I've never had better trainer. He wanted everything to be perfect... and it was more than that. He did everything to present us the materials in the most understandable way. He is perfect trainer!" (participant from Lithuania)

"The trainer was great." (participant from Bulgaria)

"Very human approach to teaching with lots of understanding for specific needs of attendants. Thank you for your patience and willingness to help." (participant from Slovenia)

"The teacher was very pleasant and professional. The lectures were comprehensive, but very interesting. Congratulations!"

In-company BPM trainings

"All I can say is that the knowledge, gained during the workshop is immediately usable in real life. I must commend the lecturer's ability to adapt to the specifics of our company. In very short time we've created useful practical examples of process models, which leaves good impression. The level of process management knowledge of employees is now on 'common denominator', which is very valuable for our company", said David Novak, Head of Quality Management system and standards, Kopa d.d.

Interviews with our BPM course participants

BPM analyst at Sogeti, Luxembourg (interview)
Customer experience manager at ZM (insurance company), Slovenia (interview)
HR manager at Ministry of Defence, Slovenia (interview)

Participant locations

The latest participants of our online course come from: Romania, Lithuania, Slovenia, Italy, Austria, Finland, Switzerland, Croatia.

Social

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ECQA Certified Business Process Manager Linkedin group

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What's next?

Hungry for more?

Level up your skills in BPM for Higher Education Institutions (teaching, studying, research, development and management processes):

ECQA Certified Business Process Manager for HEI

BPMN plugin for Visio (free download)

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